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dealing with idiotic doctors' offices

Scheduled my doctor's appointment (an annual) last July. They called to confirm Friday. I talked to the business office this morning.
Got to the 4:00 appointment at 3:55. At 3:56, they called to reschedule because the doctor was "at a meeting."
Sonia Gordon-Dole is an **amazing doctor** with an amazingly dense business office. I have problems with them every appointment. If they don't want me, they should just let me go.
I asked for my chart and am considering a complaint to the State's Department of Public Health.



( 7 comments — Leave a comment )
Jul. 17th, 2012 12:53 am (UTC)
I once caught my doctor's office manager in a lie, and I had concrete proof. She soon left the practice, in part because of my complaint.

I would have shown up anyway, and said, in a polite way: what now?
Jul. 17th, 2012 06:53 pm (UTC)
I was THERE when the call came. Can you believe? I was checking in.

The doctor wasn't there.

I took a photo of my cell phone with the time of the call, just so no one in the practice could say that I was over-reacting.
Jul. 17th, 2012 06:22 pm (UTC)
I doubt this rises to the level of anything the state would make note of, unfortunately. What I would do if I were you is note your patient service complaints in writing and give them to both the doctor and the practice manager.

I'm sorry you have to deal with this crap in any form at all.
Jul. 17th, 2012 06:52 pm (UTC)
thanks for the empathy.

the doctor and practice manager didn't do squat when the business office kept "forgetting" over several requests/faxes/months to send me the bill that I needed to apply for social security. NOT kidding - the doctor didn't seem to think it was her responsibility even though I told her I was creeped out by their refusal to give me copies of bills I'd paid. (I don't blame them for my not getting it, but I never got the bill.)

A formal grievance about the practice is the only thing I can think of.
Jul. 17th, 2012 08:15 pm (UTC)
Any time you can't get a document, be it a bill, a test result or anything, I want you to memorize and repeat the following phrase: "You know, under HIPAA (HIP-uh), the patient is the owner of all their medical records and documentation; the practice is merely the custodian. I'd hate for this to turn into a problem for you."

After they wipe themselves, you can expect to see results very close to immediately. HIPAA is, for the most part, as useless as balls on a ballerina, but it does have some positive features. That's one.
Jul. 17th, 2012 09:22 pm (UTC)
I had. Using the letterhead of the lawyer for whom I worked.

I should have turned it into a problem... I will now.
Jul. 18th, 2012 08:34 pm (UTC)
Yep. Ask politely at first and then when that gets you nothing, CHARGE!
( 7 comments — Leave a comment )

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